Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our change-of-mind return policy, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@trysageleaf.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted under our change-of-mind return policy.

You can always contact us with any return questions at support@trysageleaf.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under our change-of-mind return policy, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

We also do not accept change-of-mind returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards. This does not affect any rights you may have under the Australian Consumer Law where an item is faulty, damaged, unsafe, not as described, or otherwise fails to meet applicable consumer guarantees.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, if a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy available under Australian Consumer Law.

These statutory rights are separate from and may apply in addition to our 30-day change-of-mind return policy.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@trysageleaf.com.